The Time Avenue: Shipping & Secure Delivery Protocol
At The Time Avenue, we understand that a luxury timepiece is a significant investment. Our shipping process is engineered to ensure your watch travels with the same precision and care with which it was crafted.
1. Geographic Presence
Currently, The Time Avenue operates exclusively within India. We take pride in serving our domestic clientele with focused logistics, though we do not offer international shipping at this stage.
2. Processing & Delivery Timelines
We utilize a two-stage protocol to ensure your timepiece is flawless before it reaches your wrist:
| Phase | Timeframe | Detail |
| Order Processing | 1–2 Business Days | Includes rigorous quality certification, time-setting, and secure vault-packaging. |
| Premium Transit | 5–7 Business Days | Secure transit via our trusted logistics partners across India. |
| Total Lead Time | 6–9 Business Days | The estimated window from order confirmation to your doorstep. |
3. Real-Time Tracking
- Dispatch Confirmation: The moment your timepiece leaves our facility, you will receive a Shipping Confirmation Email featuring your unique tracking ID and the carrier’s details.
- Live Updates: You can monitor your shipment’s progress in real-time through our website or the courier’s portal to stay informed of its exact location.
4. Secure Handover Protocol
Because we deal in high-value instruments, we maintain a strict security standard for every delivery:
- Signature Required: To guarantee the security of your purchase, every delivery requires a physical signature from an authorized recipient. Packages will not be left unattended.
- Address Integrity: Please ensure your delivery details are 100% accurate at checkout. The Time Avenue cannot be held liable for delays or misdelivery resulting from incorrect address inputs.
- Tamper-Evident Packaging: Every shipment is sealed with specialized security tape. If the outer box appears tampered with or opened, please document this in your Mandatory Unboxing Video.
5. Post-Delivery Support
Should your timepiece arrive with any visible damage or mechanical concerns, please refer to our Refund and Returns Policy. Remember, all claims must be initiated within 7 days of receipt and must be accompanied by a continuous unboxing video.