For Jindal Watch Co., the refund policy should feel like a “Guarantee of Excellence.” It needs to be firm to protect your high-end inventory but professional enough to make the customer feel secure in their investment.

Here is the Refund & Quality Guarantee Protocol for Jindal Watch Co.:

Jindal Watch Co. | Refund & Quality Protocol

At Jindal Watch Co., we uphold a standard of precision that extends beyond our timepieces to our client services. We understand that purchasing a luxury watch is a significant decision. Our policy is designed to ensure a transparent, secure, and prestigious experience for every collector.

1. The 7-Day Inspection Period

To ensure your complete satisfaction, we offer a 7-calendar day inspection window from the date of delivery.

  • Scope: Refunds or exchanges are strictly reserved for manufacturing defects, mechanical failures, or transit damage.
  • Non-Eligibility: Due to the exclusive nature of our collection, requests made after this 7-day period will be transitioned to our 1-Year Movement Warranty support.

2. Condition for Return (The “Vault” Standard)

To maintain our “Unworn Excellence” guarantee for all future clients, returns are only accepted if the timepiece is in Pristine Condition:

  • Untouched: The watch must be entirely unworn, with no marks, scratches, or creases on the strap.
  • Factory Seals: All protective films, stickers, and Jindal Watch Co. security tags must be undisturbed. Removal of factory plastics immediately voids the return.
  • Complete Presentation: You must return the full set—including the wooden box, outer sleeve, manual, and warranty card.

3. Mandatory Verification (Unboxing Video)

To ensure a fair and rapid claim process, we require a Mandatory Unboxing Video:

  • The video must be a single, continuous, uncut shot.
  • It must show the sealed courier package and the full process of opening and inspecting the watch.
  • Any claimed defect must be clearly visible in this footage.

Without this video, we cannot verify the condition of the watch at the time of delivery, and the claim will be dismissed.

4. 1-Year Movement Warranty

Should your timepiece develop a mechanical issue after the 7-day inspection window, you are covered by the Jindal 1-Year Warranty.

  • Coverage: Includes internal movement defects and timekeeping accuracy.
  • Exclusions: Does not cover physical damage, water damage (unless specified), or unauthorized third-party repairs.

5. Final Sale & Customized Items

Certain items are exempt from returns to protect the bespoke nature of our inventory:

  • Sized Bracelets: Watches where links have been removed or straps adjusted.
  • Special Orders: Any timepiece specially sourced or customized for the client.

6. Process & Restocking

  • Authorization: You must contact our support team to receive a Return Merchandise Authorization (RMA) before shipping.
  • Restocking Fee: A 5% administrative and re-certification fee is applied to all approved refunds to cover the cost of a multi-point technical inspection.
  • Refund Timeline: Approved refunds are processed within 7-10 business days via the original payment method or bank transfer.

Contact Our Concierge

For any questions regarding your timepiece or to initiate a claim:

📧 Email: jindalwatchco@gmail.com

📍 Service Center: Surat, Gujarat.